Feedback
Feedback & complaints.
If something fell short of what you expected, we'd rather know.
Every piece of feedback reaches the Patient Experience team within an hour and the relevant clinical leader by the end of the next working day. We respond to every complaint in writing — the average resolution is 5 working days.
How to reach us
Pick the channel that suits you.
Patient Experience desk
- Ground floor, near reception
- Sat–Thu, 08:00–20:00
- Fri 14:00–20:00
Phone & WhatsApp
- 920 000 000 — 24/7 Care Line
- WhatsApp same number for written complaints
- feedback@kch.sa for compliments
- complaints@kch.sa for concerns
- cmo@kch.sa to escalate to the Chief Medical Officer
Frequently asked