Call our 24/7 Care Line on +966 9200 66668, use the patient portal at patientportal.kch.sa, or ask your GP to refer you directly.

Yes. Same-day slots are available in most outpatient clinics. Call the Care Line from 07:00 for daily availability.

National ID or iqama, insurance card, any previous imaging (CD or films), and a list of current medications.

Call the Care Line or log in to the patient portal. Please cancel at least 24 hours in advance so the slot can be offered to another patient.

We directly bill Bupa Arabia, Tawuniya, MedGulf, Allianz, GlobeMed, and Saudi Re, among others. Use the insurance checker on our Insurance page to confirm your policy.

Most planned procedures and specialist referrals require pre-authorisation from your insurer. Our insurance team handles this before your appointment — call +966 9200 66662.

You can pay directly and we issue an itemised invoice with ICD/CPT codes so you can claim reimbursement from your insurer yourself.

Co-payment amounts depend on your specific policy. Present your insurance card at registration and our billing team will confirm your co-pay before any treatment.

Yes. Our International team arranges virtual second opinions with King's College Hospital London consultants. Email international@kch.sa or call our WhatsApp line.

Yes. Our International team provides invitation letters and supporting documentation for medical visa applications to Saudi Arabia.

Several hotels are within 5–15 minutes of the hospital. Our International team can recommend options based on your budget and length of stay.

Visiting hours for inpatients are daily 16:00–20:00. Outpatient clinics run Saturday–Thursday 08:00–22:00, and Friday 14:00–22:00.

Yes. Underground parking is free for the first 4 hours. Valet is available at the main entrance for SAR 30 per visit. Accessible spaces are near every lift.

Yes. One companion is welcome in outpatient clinics. For inpatient rooms, we ask that visits are limited to immediate family and follow visiting hours.

All consultants and most clinical staff speak Arabic and English. For other languages, our International team can arrange interpretation in advance.

Submit a request at the Medical Records desk on the ground floor, or email records@kch.sa with your name, patient ID, and the documents you need. Allow 3–5 working days.

Yes. Complete a records-release consent form at the Medical Records desk or via the patient portal, naming the receiving institution.

Per Saudi Ministry of Health regulations, typically 15 years from your last visit — longer for paediatric and oncology cases.

Yes. The hospital holds JCI accreditation and operates under the clinical oversight of King's College Hospital London, reviewed by a joint Medical Advisory Board.

Yes. Our pharmacy is open 24/7 and dispenses both in-patient and outpatient prescriptions.

Speak to the Patient Relations team on the ground floor, email patient.relations@kch.sa, or use the feedback form in the patient portal. We acknowledge every complaint within 48 hours.

Yes. Video and phone consultations are available with most outpatient specialties. Book through the patient portal or the Care Line, selecting 'Telemedicine' when prompted.

Between 24 and 72 hours before your procedure. The earlier the call, the easier the day-of arrival.

Four steps: (1) Pre-admission call — a nurse phones 24–72 hours ahead to confirm details, insurance, allergies, medication. (2) Pre-op workup — bloods, ECG, imaging if needed, in a single morning visit. (3) Day of admission — skip registration and head straight to your room; consent forms are confirmed there. (4) Discharge brief — a written plan in English and Arabic, prescriptions delivered to your room, follow-up booked before you leave.

Private rooms with a companion bed, a named nurse and consultant in writing, a halal dietitian-tailored menu, and discharge by 11:00 for most planned-procedure stays with prescriptions and notes ready.

One companion is welcome in a private room and a second bed is provided. Paediatric admissions can have two parents at all times.

Four steps: (1) Written estimate — a single page listing the procedure, indicative cost range, and expected insurance cover. (2) Co-payment confirmed before the consultation begins. (3) Itemised invoice sent to you and your insurer after the visit. (4) Claims follow-through — we track the claim through to settlement.

Only the co-payment, if your policy requires one, and only after we confirm the exact amount in writing.

Cash, card (Mada, Visa, Mastercard), and Apple Pay at every counter. Instalments through Al Rajhi or Mayssara — 3, 6, or 12-month plans. International invoices in English with ICD/CPT codes for reimbursement.

Refunds settle within 7 working days of the closed claim, paid back to the original card or bank account.